We will use your personal information only as necessary for any of the following purposes:

(a) to allow you to access and use the Website;

(b) to provide technical support;

(c) to respond to your queries and requests;

(d) provide updates to you about any changes to our policies, terms and conditions and any other matters which we may need to tell you;

(e) to recognise you when you return to our Website and provide you with customised content;

(f) to ensure that the Website is functioning correctly and to monitor, investigate any bug with, and improve the Website;

(g) to provide you with the information that you request from us;

(h) for research purposes, where data will be anonymised where possible, to improve our products and services (for example, we analyse information collected through cookies which to help us understand behaviour on our Website as explained further in Section 11 below). In this context, ‘research’ refers to our use of Google Analytics and historic data;

(i) to improve your user experience to flag content relevant to you.

(j) if you have consented or, otherwise, if it is in our legitimate interests, for business development and marketing purposes or to contact you (including by email or post) with information about our products and services which either you request, or which we feel will be of interest to you (including newsletters); and

(k) To provide you with customer services via the contact details on the Website or the Zendesk.

3.1 We will only use your personal information for the purposes set out in this Privacy Policy where we have a “legal basis” for handling it. This means that at least one of the following conditions applies in each situation where your personal information is used by us:

(a) our use of your personal information is necessary to perform our obligations under any contract with you (for example, comply with the terms of use of our Website which you accept by browsing our website); or

(b) our use of your personal information is necessary for complying with our legal obligations: for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or

(c) where neither (a) nor (b) apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Website). Our legitimate interests are to:

(i) run, grow and develop our business;
(ii) detect and prevent fraud;
(iii) operate our Website and keep our Website and IT systems secure;
(iv) conduct marketing, market research and business development; and
(v) conduct internal group administrative activities, as described in section 4 below.

3.2 If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at companysecretary@rycote.com and we will stop doing so. However, if you withdraw your consent, this may impact the ability for us to provide services to you.

4.1 We do not sell, rent or lease your personal information to third parties. We will only share your personal information with the following recipients in the following limited circumstances:

(a) in order to provide and maintain the Website, we will share personal information with our trusted service providers for them to deliver technical, IT, analytics, hosting, logistical or administrative services and process the data for us in accordance with our instructions, and we will ensure that the recipient has appropriate security and confidentiality measures in place to protect the personal information;

(b) to the extent required or authorised by law, if we think it is necessary to comply with the law or if we need to do so to protect or defend our legal rights, or the rights of others (including to investigate and protect our users from fraudulent or unlawful use of the Website), we will share your personal information with third parties requiring information for legal reasons or third party investigators, authorities, regulators or law enforcement bodies.

(c) in order to make sure that our advertising and marketing is relevant and interesting to you and our other customers. That means that we work with third parties to deliver advertising campaigns and messaging on our behalf.

4.2 We will also disclose your personal information to third parties:

(a) where it is in our legitimate interests to do so to run, grow and develop our business:

(i) if we sell or buy any business or assets, we will disclose your personal information to the prospective seller or buyer of such business or assets;
(ii) if Rycote or substantially all of its assets are acquired by a third party, in which case personal information held by Rycote will be one of the transferred assets;

(b) to enforce our contract with you, to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

(c) to protect the rights, property or safety of our employees, customers, suppliers or other persons.

5.1 The personal information will be used, stored and/or accessed by staff operating outside the EEA working for us or third party suppliers. This will be for the purposes listed in section 2 above, the provision of our services to you or your employer, the processing of transactions and/or the provision of support services. Further details about who we share personal information with are set out in section 4 above.

5.2 When transferring personal information outside the EEA, we will usually:

(a) in accordance with Article 46.2 of the General Data Protection Regulation (GDPR), include the standard contractual clauses approved by the European Commission for transferring personal information outside the EEA into our contracts with those third parties (you can find further information about standard contractual clauses here); or

(b) in accordance with Article 45 of the GDPR, ensure that the country in which your personal information will be handled has been deemed “adequate” by the European Commission (you can find further information about adequacy decisions here).

5.3 In any case, our transfer, storage and handling of your personal information will continue to be governed by this Privacy Policy.

5.4 Further details on the steps we take to protect your personal information, in these cases, is available from us on request by contacting us by email at companysecretary@rycote.com at any time.

6.1 Subject to your right to have your personal information corrected, not further processed or deleted in accordance with section 8 below, we will store personal information for as long as required or permitted by law or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights.

7.1 The security of your personal information is of paramount importance to us. We shall use appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration unauthorised disclosure or access. All information that is collected through the Website is processed on secure data servers located in the EU.

7.2 In the course of provision of your personal information to us, your personal information is likely to be transferred over the internet and/or stored on a cloud-based server. Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet and storage in a cloud-based server is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk.

8.1 You may contact us at companysecretary@rycote.com to request that we:

(a) confirm whether or not personal information about you is being processed;
(b) provide you with further details about how we process your personal information;
(c) provide you with a copy of any data which we hold about you;
(d) update/correct any of your personal information;
(e) delete any personal information which we hold about you;
(f) restrict the way that we process your personal information;
(g) consider any valid request to transfer your personal information to a third party provider of services (data portability);
(h) consider any valid objections which you have to our use of your personal information.

8.2 We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note that those rights do not always apply and there are certain exceptions to them. We will also need to confirm your identity before acting on certain requests.

8.3 If you have a complaint about how we use your personal information, we would always prefer you to contact us first. We have a Data Protection Compliance Manager to assist with all queries regarding our processing of personal information who can be contacted at companysecretary@rycote.com. However, you may also make a complaint to your local data protection authority in the EU country where we are based or where we monitor your behaviour. If you are unsure which data protection authority to contact, please contact us at companysecretary@rycote.com.

You may, during your use of the Website, access links to or other websites operated by third parties. Please note that this Privacy Policy only applies to the personal information that we collect from or about you and we cannot be responsible for personal information collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

We will change this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, if we have your e-mail address, we may also, notify you by email.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website. You can find more information on the cookies used on the Website in our Cookies Policy, which is available here: https://rycote.com/cookie-policy/